Service & Equipment Warranty
Your satisfaction and peace of mind are our priority. Every job we complete is backed by our warranty because we stand behind the quality of our work.
2-Year Workmanship Warranty
El Frigo d.o.o. provides a two-year warranty on all installation and assembly work. This covers air conditioning installation, heat pump setup, ventilation systems, and all related services.
Our certified technicians use only professional-grade tools and follow manufacturer installation standards, ensuring long-lasting and reliable performance of your HVAC system.
Manufacturer Warranties
In addition to our workmanship warranty, all equipment we install comes with the original manufacturer warranty. As authorized partners of leading brands, we ensure full support throughout the warranty period.
Satisfaction Guarantee
Not satisfied with our work? Contact us within 30 days of installation completion and we will resolve any issues free of charge. Our goal is complete customer satisfaction, and over 500 successfully completed projects are a testament to our quality of work.
What's Covered
Covered by Warranty
- Quality of installation and assembly work
- Proper electrical connections and wiring
- Refrigerant charging and leak-free operation
- Drainage system functionality
- Correct positioning of indoor and outdoor units
- Pipe and joint insulation
Not Covered
- Damage caused by improper use
- Faults due to unstable power supply
- Mechanical damage after installation
- Routine filter cleaning (owner responsibility)
- Third-party or unauthorized repairs
- Natural disasters and force majeure
How to File a Warranty Claim
Contact us
Call us at +387 66 49 49 49 or send a message through the contact form on our website.
Describe the issue
Our team will log your request and schedule an inspection at the earliest available time.
Free inspection
Our service technician will perform diagnostics and determine whether the issue falls under warranty.
Quick resolution
If the fault is covered by warranty, repair or replacement is carried out free of charge with no hidden costs.
Have a question about our warranty?
Get in touch and we'll be happy to provide all the information you need.
Contact us